Shipping & Delivery Policy

1. Digital Service Delivery

Embedenv operates entirely as a cloud-virtualized Software-as-a-Service (SaaS) container platform. Because we deal strictly with digital compiler tools, run credits, and persistent workspaces, there are no physical shipments or logistics involved.

• Instant Delivery: Upon successful transaction authorization by our payment gateway providers (Stripe/Razorpay), your purchased runs or subscription credits are dynamically loaded onto your account balance immediately (within 1 to 5 seconds).
• Instant Verification: A successful purchase confirmation screen will display right after payment verification, from which you can directly download your PDF invoice.
• Zero Shipping Fees: Since all assets are hosted cloud resources, there are absolutely no shipping fees or delivery charges.

2. Dedicated VM Provisioning

For dedicated hardware subscription tiers (P4 plan and Enterprise VMs):

• Auto-provisioning: Our node scheduler automatically launches and provisions your isolated cloud workspace container on Hugging Face spaces within 1 to 2 hours of plan activation.
• Dashboard Controls: Once launched, your persistent node lifecycle controls (play, pause, apt-get, state locks) will be unlocked and visible inside your secure Developer Dashboard.

3. Exchange & Upgrade Policy

While physical product exchanges do not apply to our sandboxing services, we offer complete flexibility to upgrade or exchange plan features:

• Instant Upgrades: You can upgrade your active plan to a higher paid tier (e.g., from P2 to P3 or P4) at any time. The system will seamlessly transfer your remaining balance and calculate pro-rata usage.
• Feature Exchanges: If you purchased a dedicated workspace subscription by mistake but want standard sandbox run credits instead, contact our support desk within 48 hours to initiate a manual exchange of the unused resource.

4. Access & Downtime

As a developer-centric infrastructure provider, we maintain high service delivery standards:

• 99.9% Uptime: We aim to keep our compiler container execution clusters, WebSocket gateways, and layout editor studios active around the clock.
• Digital Maintenance: In the rare event of cloud node migration or standard server maintenance, notice will be posted on your Developer Dashboard, and scheduled windows will be chosen to minimize user disruption.

5. Support & Escalations

For any queries regarding digital deliveries, plan activations, pro-rata calculation exchanges, or account provisioning, please reach out to our developer support desk:

Email us at: [email protected]

We typically resolve all account provisioning issues within 12 hours.